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Alicia Willis

Moderator
Staff member
Legend+
  • Nov 11, 2019
    1,333
    2
    5,044
    32
    Augusta, GA
    2
    This is might sound weird, but is your App Store or google play store (whichever you have) set to the US ? I had an issue a couple years ago with an old iPhone I had that gave me the same message for a different app, somehow my country/region had been changed.
    double check that and if it’s still giving that error I would reach out to @alexj she’s our badass tech goddess 😃
     

    alexj

    Community Manager
    Staff member
  • Jul 13, 2020
    427
    1,391
    Chicago
    1
    Hey there! Could you try this and see if it helps? If not, let me know and I can help find a different solution :)

    iPhone
    1. On your device, tap Settings > Your Name > iTunes & App Store.
    2. Tap your Apple ID, then tap View Apple ID. You might be asked to sign in. An iPhone X showing the iTunes & App Stores Settings screen with the Apple ID menu open and View Apple ID selected.
    3. Tap Country/Region, then tap "Change Country or Region."

    Android
    1. On your Android phone or tablet, open the Google Play Store.
    2. Tap Menu, then Account, and then Country and profiles.
    3. Tap the country where you want to add an account.
     
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